SVXS customer care

Terms and Policies

A single reference page for SVXS privacy, returns, shipping, terms, and contact information.

Privacy policy

SVXS collects the information needed to process orders, provide customer support, prevent fraud, and improve the shopping experience. This can include contact details, shipping details, order history, payment status, and site usage data.

Payment details are handled by secure payment providers. SVXS does not store full card numbers on this site.

Customer information is used only for store operations, support, legal compliance, and marketing communications when a customer has opted in. Customers may request access, correction, or deletion of personal data by contacting SVXS.

Refund policy

Items may be returned only when they are unused, unworn, unwashed, and sent back with original tags and packaging.

  • Return requests should be made within 7 days of receiving the order.
  • Sale items, limited drops, and worn products may not be eligible for return.
  • Shipping costs are non-refundable unless the item received was incorrect or defective.
  • Approved refunds are processed back to the original payment method or as store credit.

For damaged or incorrect items, contact SVXS with the order number and clear photos of the issue.

Terms of service

By using this site, customers agree to use it lawfully and to provide accurate information when placing an order. SVXS may refuse or cancel orders when information appears incorrect, payment cannot be verified, or abuse is suspected.

Product availability, pricing, and descriptions may change without notice. Colors and proportions may vary slightly depending on screen settings and production batches.

All SVXS artwork, product photography, marks, and site content are owned by SVXS or its partners and may not be reused without permission.

Shipping policy

Orders are prepared after payment confirmation. Processing time may vary during launches, campaigns, holidays, and limited drops.

  • Customers receive tracking information when an order has shipped.
  • Delivery times depend on destination, courier service, and customs handling.
  • International customers are responsible for duties, taxes, and import fees required by their country.
  • SVXS is not responsible for delays caused by incorrect addresses, customs inspections, or courier disruptions.

Contact information

For order support, sizing questions, returns, or collaboration inquiries, contact SVXS through the official social channels.

Instagram: @svxs.worldwide
TikTok: @svxs.worldwide
Shopee: svxs.worldwide